LUPIN’S PLEDGE ON PRIVACY (“PLEDGE”)
You care about the protection of your Personal Data – so do we. At Lupin Inc. (“Lupin”), we endeavor to ensure and maintain the privacy and data security of all Personal Data collected or retrieved by your use, as a visitor, of our websites. The term “Personal Data” as used throughout this Pledge refers to any information relating to an identified or identifiable individual, including data that identifies an individual or that could be used to identify, locate, contact or track behavior or preferences of an individual.
This Pledge applies to Personal Data collected by or on behalf of Lupin and its service providers through this website, online resources and communications. This Pledge does not apply to Personal Data collected from offline resources and communications, except in cases where such Personal Data is consolidated with Personal Data that we, or others on our behalf, collect online. This Pledge also does not apply to third-party online resources to which our websites may link, where we do not control the content or the privacy practices of such resources.
Our Pledge complies with internationally recognized standards of privacy protection. Please read this Pledge carefully. Should you have any questions about this Pledge or our Personal Data practices, please contact us at ComplianceOffice@Lupin.com.
CATEGORIES OF PERSONAL DATA
As most of our website content is informational and does not require account creation or registration, individuals may access many parts of our websites and online resources without disclosing any Personal Data. However, where we do collect Personal Data, we do so online through websites and other online resources. We also offer online resources in collaboration with other online service providers, from which we may receive Personal Data about users of such resources. These online collaborations are governed by agreements that require Personal Data to be protected appropriately. There are three methods that we use to collect Personal Data online:
- Information that you provide: We collect Personal Data and other data that you or your household may enter into forms or data fields on our websites or online resources. Such information may include, but not be limited to, contact information (such as your name, postal address, e-mail address, telephone number), date of birth, professional credentials, experiences, activities, skills, preferences, hobbies and interests. We may also collect, when relevant for the processing purpose, health information about you that you provide by responding to our questions and surveys or through your use of online and downloadable health-related tools we provide.
- Information from public or third party sources: We may collect Personal Data about health care professionals who register on our websites from public or third-party sources to verify their professional credentials and identity. We may also collect Personal Data about you from third parties and public internet source via what is known as social media
listening, examples including social networking, communities, forums, message boards, blogging. We may combine that data with Personal Data or other data we collect. This enhances our existing data about our users (e.g., adding address data), improves our ability to contact you, and enhances our marketing capabilities.
INTENDED USE OF PERSONAL DATA
We may use all categories of Personal Data listed above for the following business purposes:
As Stated or Agreed to at the Point of Collection: We may use Personal Data for the purposes stated or agreed-to (or as is obvious) at the point of collection. For example, we use Personal Information to respond to your questions, comments, or complaints. We may also use Personal Information as requested or consented to by you.
Administration: We use Personal Data for administrative purposes, such as managing your accounts, facilitating transactions, to inform our business strategies, to understand the Site’s demographics and user preferences, for evaluating applications, and managing profiles. We also may use Personal Data to audit our online resources for compliance, authorized access and security.
Site Management: We use Personal Data for Site management, such as troubleshooting problems, improving the content and functionality of the Site, statistical and other analyses of the Site, and to customize the Site to you and our users.
Advertising/Marketing: We may use Personal Data to send you promotions or to perform targeted advertising, to notify you of new services, products or programs, to notify you of new features of our website, to notify you of changes to our Terms or this Policy, and for other similar communications. Social medial listening is the process by which we identify and assess what is being said about a company, individual, product or brand on the Internet. We will only collect relevant, adequate and not excessive publicly available Personal Data. Because of the nature of Social Media, it may not be possible for us to identify the individual who posted the original content that we collect. If Personal Data is collected and will be processed beyond the original intent when you posted the content, reasonable efforts will be made to provide notice to you as soon as is practical. Note, in some cases, it may not be possible to collect and verify your contact details given the available information. Reasonable efforts might entail identifying your contact details from the social media platform, if possible, or within the posting. Moreover, we will make reasonable efforts to provide you with a mechanism by which to opt-out of our data processing or exercise your rights as required by our policy and applicable regulations.
To Protect Our Rights: We may use Personal Data to protect our legal rights or interests, or those of third parties, including to bring a legal action against you or anyone who may be causing harm to us, our Site, or to other users of the Site. We may also use Personal Information to to seek business, financial or legal advice, and to respond to other legal requests.
Consistent with the purposes identified and standards set within this Pledge and other applicable privacy notices that have been provided, in some cases we consolidate and use Personal Data that individuals share with us through various services and channels, such as the telephone, surveys, websites and other online resources and communications, in order to enhance the quality of services that we offer.
STATEMENT ON CHILDREN
In general, our websites and online resources are not directed at children and most of the online services that we offer are designed for individuals who are 18 years of age or older. Where requests for information about a medication are permitted by law, individuals requesting information about a medication that is indicated for use in children must be 18 years or age or older.
We do not knowingly collect Personal Data from children under 13 years of age, or according to local law, without obtaining verifiable parental consent prior to collection. If you are a parent or guardian that has knowledge that we have collected information from your child, please contact ComplianceOffice@Lupin.com to request removal and we will make commercially reasonable attempts to delete such Personal Data.
You may choose not to provide any Personal Data to us online by electing not to enter any Personal Data into a form or data field on our websites, and by not using any personalized services provided by our online resources. However, some of our online resources require users to identify themselves in order to use personalized services or advanced features, which will not be available without such data.
Some of our online resources may request your permission to use and disclose Personal Data about you in order to add you to our contact lists, to enable you to list yourself in a directory or social media resources, and to identify and offer additional services and promotions that we believe you might find interesting. You can limit the use of Personal Data about you by checking or un-checking options provided at the time that you enter that information or that we may offer to you in the future. Additionally, you may change your communications preferences (such as to opt-out of communications you requested previously) by using the opt-out link provided in our electronic communications or by contacting us at ComplianceOffice@Lupin.com.
You may choose to receive optional marketing email and other communications from us by signing up for or subscribing to these communications on our websites and other online resources. If you do not wish to receive optional email communications, you may opt-out by visiting the website or other online resources where you subscribed, where available, and update your email communication selections, or you may follow the unsubscribe or opt-out instructions in the email communications you receive from us. You also may opt-out by contacting us at ComplianceOffice@Lupin.com. If you do not with for us to confirm where you have read certain email communications we have sent you, you may opt of of email communications tracking by opting out of receiving those email communications altogether.
NON-DISCLOSURE OF INFORMATION
Personal Data about you will be accessible to Lupin, including its subsidiaries, divisions and groups worldwide, and to individuals and organizations that use Personal Data solely for and at the direction of us. Lupin may transfer your data to one of its databases outside your country of domicile. We will ensure that such data transfers are adequately protected.
Uses and disclosures of Personal Data by external individuals and organizations acting on our behalf are governed by agreements that require Personal Data to be protected appropriately. Personal Data about you will only be used and disclosed by us and individuals and organizations working on our behalf, in a manner consistent with this Pledge, other applicable privacy notices, data, with accessed controlled as needed and as explicitly permitted or required by applicable laws, rules and regulations.
Lupin will not sell, share, or otherwise distribute your Personal Data to third parties except as described in this Pledge and other applicable privacy notices. However, circumstances may arise where we may, for business reasons, decide to reorganize or divest our business through sale, merger or acquisition. In these circumstances, Personal Data may be shared with actual or prospective purchasers. We will obtain written assurances that Personal Data will be protected appropriately in these circumstances.
We reserve the right to disclose Personal Data about your for reporting to government authorities, to parties in relevant legal proceedings as authorized by the presiding court or tribunal and otherwise to the extent required of explicitly authorized by applicable law. Otherwise, Personal Data about you will not be shared without your permission.
YOUR RIGHTS: ACCESS, CORRECT & DELETE
Subject to certain limitations such as (a) exceptions permitted by applicable law and (b) verification of your identity, you may exercise the following rights with regard to your Personal Data.
To gain access to Personal Data about you collected online, and to keep it accurate, complete and current, or to request deletion, you may contact us at ComplianceOffice@Lupin.com. In some cases, where we are required to retain information by law or regulation, or to continue to manage a service you have requested, or to ensure that we honor your preferences, or for other necessary business purposes, we may not be able to delete certain Personal Data about you. Where offered, you also may update Personal Data about your online by modifying information that you previously have entered into forms or data fields on our websites. Where permitted by law, our ability to access and correct Personal Data will be limited where access and correction would: inhibit our ability to comply with a legal or ethical obligation, inhibit our ability to investigate, make or defend legal claims, result in disclosure of Personal Data about a third party, result in breach of a contract or disclosure of trade secrets or other proprietary business information belonging to us or a third party.
SECURITY AND CONFIDENTIALITY
We use commercially reasonable technical and organizational measures to help secure Personal Data against loss, misuse, and alteration appropriate to the type of Personal Data processed. If a breach of your Personal Data occurs, we will notify you of the breach if required under applicable law.
YOU UNDERSTAND THAT NO DATA TRANSMISSION OVER THE INTERNET OR DEVICE CAN BE GUARANTEED TO BE 100% SECURE. WHILE WE STRIVE TO PROTECT PERSONAL DATA, WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND YOU PROVIDE PERSONAL DATA AT YOUR OWN RISK.
We generally retain Personal Data for as long as reasonably needed for the specific business purpose or purposes for which it was collected and the duration of your use of our websites. In some cases, we may be required to retain information for a longer period of time based on laws or regulations that apply to our business, such as applicable rules on statute of limitations or for other necessary business purposes. Where possible, we aim to anonymize the information or remove unnecessary identifiers from records that we may need to keep for periods beyond the original retention period.
LINKS TO OTHER SITES
We aim to constantly improve the tools available to you to manage the data that you provide to us. We may update this policy periodically. We reserve the right to modify, add or remove portions of this Privacy Pledge at our discretion. If we decide to change this Pledge, we will post those changes at this site so you always will know what information we gather, how we might use that information, and whether we will disclose it to anyone. Please refer to this page from time to time to review these and other new features or updates. This policy was last updated on March 4, 2020.